Vulnerable Customers

Protecting vulnerable customers is a key priority for the FCA

The FCA defines a vulnerable customer as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” Regulation on vulnerable customers acknowledges that, while all customers should be treated fairly, not all customers are the same.

This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.

Adjustments can be made to suit the needs of your company – please contact us for more information.