Consumer Duty Training (FCA)

In this course you will learn about the Financial Conduct Authority’s new Consumer Duty, including the new Consumer Principle, cross-cutting rules, and outcomes; how the Duty applies across different types; how it can be implemented, and what action the FCA may take, including questions they are likely to ask firms on the topic of Consumer Duty.

Let’s talk about race in the workplace

Our ‘Let’s Talk About Race in the Workplace’ course has been designed to persuade learners that racism is not just about explicit racist language, abuse or discrimination, it can take the form of inequality and inadvertent bias ingrained in the way organisations and society is run. The course will further persuade learners that they need to consciously and proactively address racial bias in their organisation.

Micro-behaviours

Staff should work in a non-threatening and safe work environment and treated with dignity and respect, which is part of an employer’s legal requirement. Understanding how micro-behaviours (or micro-aggressions) intersect with Equality law and unconscious bias will help your organisation to reach this goal. This course covers:

• What are micro-behaviours?
• Positive and negative micro-behaviours
• Micro-behaviour scenarios
• Micro-behaviours and you

Return to Work E-Learning

Learning to live and work safely, in a post-pandemic world is a pressing concern for most of us today. Using the latest government advice, we’ve created an additional Return to Work e-learning module for our Future Ways of Working Toolkit, to give you the key advice, precautions and staffing strategies you need to create a safe working environment post-lockdown.

Wellbeing Suite

Future Ways of Working

Guidance for now and the future:

Treating customers fairly

The FCA states that “all firms must be able to show consistently that fair treatment of customers is at the heart of their business model”. This sentiment is reflected in the FCA’s six TCF outcomes and the Rules and Principles that support them. Above all, TCF is about creating the right culture within a firm: “customers expect financial services and products that meet their needs from firms they trust” . This course has been designed to help people understand what is meant by ‘Treating Customers Fairly’ through case studies and real-life examples. Learners will be assessed on their knowledge and understanding through a test at the end of the course.

Conflicts of interest

Conflicts of interests when left unchecked can cause:

• Detriment to a firm
• Detriment to its staff
• Detriment to its customers

Vulnerable Customers

The FCA defines vulnerable customers as “someone who, due to their personal circumstances, is especially susceptible to detriment, particularly when a firm is not acting with appropriate levels of care.” This course has been designed to help explain what additional support vulnerable customers may need, and how firms can meet those needs through case studies and real-life examples.

Whistleblowing rights and obligations

Since the financial crisis, whistleblowing has become front-page news on topics such as data security and treating customers fairly. It is therefore vital that firms and their staff are aware of their rights and obligations.   In this course you will learn about what whistleblowing is and its important role in helping to improve the financial sector; how to adhere to the relevant whistleblowing regulations, and what the consequences of non-compliance are for individuals and firms.

Inclusive Leadership

Uses videos throughout covering:

• An overview of Inclusive Leadership
• Command and control
• Core competencies
• The benefits of Inclusive Leadership
• Becoming inclusive
• Overcoming barriers

Managing Performance with connected conversations

• equips managers with the skills required to give feedback and motivate employees, but make sure that employees are still reaching organisational goals,
• helps employers become people-centric,
• demonstrates how managers can give regular feedback in order to grow and improve their employees,
• helps employees manage their career using the three areas of Intelligent Career Theory.

Mental Health at work and looking after yourself

• what is resilience and how resilient are you?
• hints, tips and tools that can help to develop resilience
• the warning signs of poor mental health – physical symptoms and behavioural indicators
• facing change and positive thinking
• how to look after and preserve your mental health

Mental Health – How to Support Others

• How to create a respectful work environment
• Benefits of talking about mental health and how to start the conversation
• Wellness action plans and resilient teams
• What employers can do to protect the mental health of their employees
• Helping others to keep a healthy perspective about our work and concerns.

Adaptive Selling

• develop attributes associated with good salespeople.
• turn strangers into cash in the bank by following a defined sales process.
• adapt behaviour to build better relationships with clients and prospects at each stage of the sales process.

Anti-Money Laundering

• Is your organisation anti-money laundering compliant?
• Is your organisation au fait with the latest anti-money laundering developments?

Health and Safety

• Support everyone to play their part in creating a healthy and safe workplace
• Are you doing all that you can to make your workplace healthy and safe?

Recruitment and Selection

• How fair is your organisation’s recruitment and selection process?
• Do you know if common biases impact on your recruitment?
• Are you taking steps to eliminate discrimination in staff selection?
• Ensure you recruit people with the skills to support your organisation’s success

E-Learning Bundle

Benefits

• Get easy access to every OD Elearning course... and the new ones too
• Optimise per-learner costs and learning options

Stress Management

• What are you doing to reduce stress at work?
• Could your managers and staff benefit from tools that tackle stress under pressure?
• Are you creating stress-resilient leaders?
• Is everyone getting the support they need to feel positive about pressure?

Information Security

• What is your organisation doing to increase information security?
• Are you protecting information from hack attacks and fraudsters?
• Have you developed policies on social media, device usage & IP?
• Act now to protect your information assets

Modern Slavery

• Are you playing your part in preventing modern slavery and protecting victims?
• Is your organisation Modern Slavery Act complaint?
• Are you taking steps to remove slave labour from your supply chain?
• Take the first steps to Modern Slavery compliance today

Data Protection

• How rock solid are your data safeguards and policies?
• Do staff understand their ‘duty of care’ to protect personal data?
• Do you know if your organisation is Data Protection Act compliant?
• Avoid serious issues in the future and start protecting your data

Safeguarding

• How does your organisation protect vulnerable adults and young people?
• Do you have safe recruitment policies in place?
• Do staff know what to do when they suspect harm or abuse?
• Ensure your safeguarding policies are water tight.

Bribery Act 2010

• Are you currently inside the boundaries of the bribery law?
• Do your staff understand the key concepts of bribery law?
• Are you Bribery Act 2010 compliant?
• Take steps to and avoid conviction and guarantee Bribery Act 2010 compliance

Unconscious Bias

• Has your organisation woken up to the benefits of Unconscious Bias?
• Take the first steps to overcoming biases and building an inclusive organisation
• Developed with ENEI, the UK’s leading employer network on equality in the workplace
• Raise awareness of this increasingly important concept

Diversity in the Workplace

• Is diversity and inclusion at the top of your workplace agenda?
• Get started with our ground-breaking Diversity in the Workplace course, updated for ODE
• Includes accessible introductions to diversity, equality and equal opportunities
• Also contains taster Unconscious Bias session